BOOKING APPOINTMENTS

Appointments at Eloquin Holistic Beauty are essential. To avoid disappointment, we recommend you book your treatment in advance by booking online via our website or emailing us. If you cannot make your appointment for any reason, please inform us at least 24 hours before. If we do not receive 24 hours’ notice, you will be charged 50% of your appointment fee.

REFUND POLICY – SERVICES

Our treatments are carried out by a qualified therapist. If you have had a treatment that you are unsatisfied with, please bring it to the attention of the therapist and follow the complaints procedure (detailed below). We do not give refunds on any treatments; however, we will look into your concerns immediately and try to resolve the matter as quickly as possible.

COMPLAINTS PROCEDURE

It is our objective to ensure that every client is highly satisfied with the services that they receive at Eloquin Holistic Beauty. If for any reason you are not satisfied with your treatment, we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received. We will ensure that all complaints are followed through, documented, and appropriate action is taken to prevent a recurrence.

The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.

All complaints need to be documented in writing via email at hello@eloquin.co.uk. Please provide as much detail as possible, including details of your treatment, date and time of your appointment, and your exact complaint. Your complaint will be assessed, and we aim to get back to you within 48 hours of receiving your complaint in writing.

LATE ARRIVALS

We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining at the full price. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges.

We recommend that you plan ahead for your visit to us. We’ll be happy to answer any questions you may have about our location, parking, and travel options.

CANCELLATIONS

If you need to cancel your appointment, please contact us at least 24 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 24 hours’ notice will result in being charged 50% of your treatment fee, and no other bookings will be made until paid. Thank you for your understanding.

CLIENT QUESTIONNAIRE & HEALTH CONDITIONS

All new clients will be requested to complete a Client Questionnaire form before our therapist can perform any treatments on you. This will be emailed to you once your appointment has been booked. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries that could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Questionnaire every 6 months so that we can update our records.

THERAPIST/STAFF ILLNESS

Unfortunately, there may be a time we have to cancel your appointments due to therapist/staff illness and emergency. In the case that we cannot reschedule your appointment on the same day, we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.

LOSS OR DAMAGE OF PERSONAL ITEMS

Please keep your personal belongings with you at all times and leave any valuables at home. Thank you for your understanding.